FAQ — Frequently Asked Question

الأسئلة الشائعة

• 1. Who is behind Al-Jisr?
  Al-Jisr was founded by Lev Sidelnikov, a specialist with experience in education, business, logistics, and personal assistance. Having studied Arabic in Moscow and worked with people from different cultures, Lev created Al-Jisr to become a trusted bridge between Arabic-speaking guests and Russia.
  
  Al-Jisr was created not just as a service, but as personal support for every guest during their stay in Moscow.

• 2. Why should I choose Al-Jisr?
  We understand that visiting another country can raise many questions. Our mission is to make your stay in Moscow comfortable, safe, and organized.
  
  We provide personal attention, reliable partners, and support at every stage — from arrival at the airport to solving daily tasks.
• 3. What services does Al-Jisr provide?
  Al-Jisr provides comprehensive support for Arabic-speaking guests in Moscow:
  
  - Airport meeting and transfers.
  - Hotel and accommodation assistance.
  - Tourism and private excursions.
  - Medical assistance.
  - Education support.
  - Real estate assistance.
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  Business and personal concierge services.
• 4. Can you meet us at the airport?
  Yes. We organize airport pickup and transportation for individuals, families, and groups.
  
  We can arrange different classes of vehicles depending on your needs and provide assistance from the moment of arrival.
• 5. Can you help with hotels and accommodation?
  Yes. We assist with selecting and booking suitable accommodation according to your preferences, including hotels, apartments, and long-term rental options.
  
  We work with trusted partners to help our guests find comfortable and convenient solutions.

• 6. Can you organize tourism and leisure activities?
  Yes. We organize individual and group programs in Moscow and other Russian cities, including cultural visits, sightseeing, restaurants, and special experiences according to your interests.
• 7. Can you help with medical visits?
  Yes. We assist guests with medical appointments, communication, translation, and organizational support.
  
  If necessary, we connect guests with trusted medical partners.

• 8. Can you help students enter Russian universities?
  Yes. Through our educational partners, we assist international students with choosing universities and organizing the admission process.
  
  Our partners cooperate with more than 40 leading Russian universities in fields including medicine, engineering, culture, and international relations.
• 9. Can you help find real estate in Moscow?
  Yes. We assist with finding apartments and commercial properties for rent or purchase.
  
  We help our guests understand the local market and find suitable options according to their goals.
  

• 10. Can you help with personal and business tasks?
  Yes. Al-Jisr provides personal concierge support, including translations, documents, reservations, arrangements, and individual requests.
  
  For specialized tasks, we work with professional partners.

• 11. Do you provide financial and investment support?
  For business clients and investors, we can organize communication with specialized partners in finance, law, and investment projects.
  
  Our role is to connect guests with reliable specialists and provide organizational support.